Elevator Sump Pump Start-Up Form

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    Project Name:*

    Is your pump new or a replacement?*

    Are the panels wired?*


    *You will be contacted by an STH Service/Account Representative on how the startup request will be scheduled. STH startup team is not responsible for wiring up panels.

    Requested Start-Up date**:

    Requested Start-Up time**:

    ** Requested date and time is not a guarantee. STH requires a minimum of 10 days’ notice.
    I need startup to occur as soon as possible. Please contact me if a date becomes available sooner than I have selected.

    Company Name:*

    Project Manager:*

    Project Manager Email:*

    Project Manager Phone Number:*

    On-Site Contact:*

    On-Site Email:*

    On-Site Phone Number:*

    Site Address:*

    City:*

    State:*

    Zip Code:*

    Please note any special parking instructions:

    Can the elevator can be locked out to allow access into the pit?*

    Additional Notes:

    STH has allowed 4 hours per pump / basin to perform start-up on the sump pumps. Please designate which system tag pump(s)/basin(s) you want started up.

    Can STH start all systems up the same day?*


    STH requires 10 working days’ notice to schedule a start‐up. STH has allowed 3 hours on-site to perform start‐up on the pump system between 6:30am – 3:30pm, Monday – Friday. Any requests outside of these times / dates will be an additional charge. This form must be completed before anything can be scheduled.

    If the Start Up is canceled without 24 hours’ notice, you will be invoiced a $500 Cancellation Fee. Delays caused by other trades are your responsibility and do not absolve you of paying the delay and / or Cancellation Fee. Please make your Field Supervisor aware of these requirements and charges so they are ready when we arrive.

    Please note: If STH arrives on site and the below listed items are not ready for start-up and STH has to be re-scheduled, the start-up will be deemed canceled and you will be invoiced a $500 Cancellation Fee. Any additional work during any start-up event beyond the standard scope will be invoiced at $129 per hour per Technician plus a $135 Travel Charge(Minimum $522) plus any materials needed. An additional Purchase Order number may be required for any additional charges.


    The following items must be completed and/or available before STH arrives.

    • Electric Panel/Elevator Circuit Breaker must be able to be locate and Locked Out/Tagged Out in order for STH Personnel to be in the Pit/Vault area
    • If sump system is 3-Phase, the contractor MUST pull the pump(s) and have them sitting above ground so that pump rotation can be verified
    • Correct Electrical power to control panel is connected and operational
    • Eires from Pump & Sensor are pulled to the Controller, Connected and Operational
    • All Discharge pumping is complete and operational
    • Basin is clean and free of debris (Debris in basin will cause pump or sensor damage and will Void Warranty)
    • Contractor to provide water to 75% of basin height in order to run and verify pump and sensor operation

    By completing this Elevator Sump Pump Start-Up Form I acknowledge that the system is completely ready to be started up and I have read & accepted all of the above terms & conditions.